Refund and Returns Policy
Return window: We accept returns of new, unused parts within 15 days of delivery.
Condition: Because igniters are fragile and have a limited service life, we cannot accept returns of parts that have been installed or used. Returned parts must be new, unused, and in their original packaging.
Damaged on arrival: If your part arrives broken, contact us within 15 days of delivery with your order number and a photo of the damaged part and packaging, and we will send a replacement at no charge.
Return shipping: The customer is responsible for return shipping costs. We recommend a trackable, well-padded shipment, as we cannot accept parts damaged in return transit.
Refunds: Once we receive and inspect your return, we will issue a refund to your original payment method for the price of the part. Original shipping charges are non-refundable.
How to start a return: Email customerservice@surfaceigniter.com or call (865) 268-2833 (Monday to Friday, 8:00 AM to 5:00 PM ET) with your order number.
Surface Igniter LLC, 1709 Henry G Lane Street, Maryville, TN 37801